All hinged construction makes the artificial tree easy to fluff and set up, saving you a lot of time and effort. It is also easy to disassemble so you can store it for next Christmas. Our aim is to provide support in a timely and pleasant manner. We would love to hear from you, even if it is a complaint or compliment.We assure you that your issue will be resolved quickly and efficiently. We appreciate your continued patience and willingness to work with us. We know the world is full of choices. Thank you for choosing us! Once you place an order, you are binding into a legal contract. We will sent you pre-paid return envelop so you can return it back to us.